Frequently Asked Questions
marketplace, booking, and payments
What is Mount Vida?
Mount Vida is a marketplace and ecosystem for experiences, activities, travel, and events. Businesses use Mount Vida e-commerce and booking tools to sell and manage experiences. Consumers use Mount Vida e-commerce and booking tools to buy experiences.
I See MountVida-Marketplace.com on my credit card statement. What Did I buy?
We have credit cards too. So we try to make it easy to confirm your purchase. The best way is to simply check your email around the time of the purchase. All purchases made with Mount Vida booking tools will come with a bar-coded email confirmation and easy access to view your order(s) online at any time.
The Mount Vida marketplace and booking tools are in use by businesses that sell all sorts of experiences. It may be that you navigated to a Mount Vida booking page directly from another site. Or you came across it in a search result. Or maybe a friend sent you a link.
Is my payment Info Secure with Mount Vida?
Your security is important to us.
Mount Vida uses the latest technology in payment security. Payment information is tokenized directly with the processor, which means we don’t store your card info.
How do I know when I am Booking with Mount Vida?
Just look for Powered by Mount Vida and our logo.
Mount Vida booking tools always clearly show payment policies, cancellation policies, and terms and conditions. Because we don’t like surprises either.
How can I view my order?
Check your email. You should have a confirmation.
Or check your order online. You can login at mountvida.com.
Where can I find the marketplace?
Just go to mountvida.com. You can search through thousands of experience providers.
Where can i find more info on Mount Vida business services?
We have an info page for this. Go to mountvida.info.